PRIVACY POLICY

Last updated: November 2025

1. Introduction

At SZ Hire (“we,” “our,” “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (https://szhire.com), make a booking, or contact us.

By using our website or hiring equipment from us, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact details – such as your name, phone number, email address, and business name.

  • Billing and payment information – including credit/debit card details or bank account information (processed securely through our payment providers).

  • Identification – such as driver’s licence details if required for equipment hire.

  • Usage information – such as how you use our website, pages visited, and form submissions.

  • Communications – including emails, phone calls, and messages you send to us.

3. How We Use Your Information

We use your personal information to:

  • Process bookings and payments.

  • Confirm identity and verify eligibility to hire equipment.

  • Deliver, collect, and manage hired equipment.

  • Communicate with you about your booking or account.

  • Send invoices, receipts, and other administrative information.

  • Improve our services and customer experience.

  • Comply with legal obligations (such as tax and record-keeping laws).

We may also send you updates, promotions, or offers — but only if you have opted in to receive marketing communications. You can unsubscribe at any time.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access.
This includes using secure servers, encrypted payment gateways, and access controls.

We do not store full credit or debit card numbers — these are processed securely through our payment partners (such as Square or Stripe).

5. Sharing of Information

We do not sell or rent your personal information.
We may share information only with:

  • Service providers who help us operate our business (e.g. payment processors, website hosts, logistics providers).

  • Law enforcement or government authorities when required by law.

  • Our professional advisors (e.g. accountants, legal advisors) for business compliance purposes.

All third-party providers are required to protect your data in accordance with Australian privacy standards.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors interact with our site.
You can disable cookies through your browser settings, but this may affect some website functionality.

7. Access and Correction

You can request access to the personal information we hold about you or request corrections if it’s inaccurate.
To do so, please contact us using the details below.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined above or to comply with legal and accounting requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us at:

SZ Hire
📧 info@szhire.com
📞 0412 791 181
🌐 https://szhire.com